STORE POLICY

 

We strive to exceed your expectations. These guidelines will help enhance your salon experience with us. Due to the length of most of our services, we recommend making an APPOINTMENT.

 

RESERVATION, LATE & CANCELLATION POLICY

CONFIRMATION CALLS - As a courtesy, we may call and confirm your service appointment one to two business days prior to your appointment date. However, if we are unable to reach you, and can only leave a message, kindly understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and cancellation fees.

 

FOR ALL APPOINTMENTS MORE THAN 30 MINS IN DURATION: Your appointments are very important to us and are reserved especially for you. We may require a credit card number to reserve any appointment time that requires more than 30 minutes to complete. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations. 

Should you need to cancel or reschedule your appointment, please notify us 24 hours prior to your reservation. Our late cancellation fee is $50, and $100 for a no-notice, no-show. This policy is also applicable to prepaid promotions and services for ALL appointments,  whereas you will forfeit the entire service for a no-show, and half of the service for late cancellation or rescheduling within 24 hours of the appointment time.  When you make your appointment and provide us with your credit card details, you are agreeing to adhere to our policy. 

 

 Permanent Makeup: Touch ups are included in your service; however must be pre booked 24 Hours in advance to receive your complementary service. If no appointment is made, you will forfeit your complementary touch up.

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PROMOTIONS

Deals are can not be combined with any other promotion or discount. Please mention the promotion or discount when you making an appointment.

 

 

STORE CREDIT

Store credit is valued for a year from the day you purchase. However, if you are not satisfied with having store credit, we allow you to move it to the account of another person(friend, family). It MUST be used by the person who holds the store credit, it can not be used to pay for anyone else. Store credit discount is only valid for manicure, pedicure, waxing, facial, tinting and eyelash extensions. We may charge gratuity for 10% of service price. e do not offer refunds on services.

 

 

REFUNDS

We do not offer refunds on services. We do however, offer Guarantee on all of our services (see Guarantee). *Refunds are not given for allergic reactions*

 

 

EXCHANGE OF RETAIL

For sanitary reasons, products with a broken seal cannot be returned

 

 

GUARANTEE

We guarantee our work. If you have any concerns with the service you received, let us know within 3 days and we will fix it to your satisfaction at no extra charge

 

 

PAYMENT

We accept cash, Visa, Mastercard and Interac. Prices do not include tax or gratuity. All prices and services are subject to change without notice.

 

 

PETS

For hygienic reasons, no pets are allowed at the salon. Clients will be refused service if a pet is present upon arrival. We apologize for the inconvenience.